Refund Policy

Refund & Cancellation Policy

1. Overview

Thank you for purchasing from Healthy Recipes.

Our store sells digital recipe collections, downloadable PDF cookbooks, meal planners, cooking guides, and related digital products through https://healthyrecipes.co.in.

Because our products are delivered digitally, this policy explains how we handle cancellation requests, refunds, duplicate payments, download problems, and product-related concerns.

2. Digital Products and Refund Eligibility

Digital products are intended to be delivered electronically after the applicable payment is confirmed.

Once a digital product has been delivered or accessed, a change of mind alone may not qualify for a refund.

However, each request will be assessed fairly based on the circumstances, the product purchased, the problem reported, and applicable consumer protection law.

A refund may be considered in circumstances such as:

  • A duplicate payment for the same order.

  • A successful payment without the corresponding order or digital product being delivered.

  • A materially incorrect, damaged, or inaccessible digital file that we cannot reasonably correct or replace.

  • A product that materially differs from its description.

  • An order cancelled before digital delivery, where cancellation is available and permitted.

  • Any other circumstance in which a refund or other remedy is required by applicable law.

3. Download Problems

If you cannot download or open a purchased PDF, please contact us before assuming that your purchase has failed.

We may ask you to:

  • Check your inbox, spam folder, and promotions folder.

  • Confirm that you are using the correct email address.

  • Try opening the download link in another browser.

  • Use an updated PDF reader or another compatible device.

  • Provide your order number and a description of the issue.

We will make reasonable efforts to restore access, resend an eligible download link, or provide a corrected file where appropriate.

If the problem cannot reasonably be resolved, we will assess whether a refund or another suitable remedy is warranted.

4. Cancellation Requests

If you wish to cancel an order, contact us as soon as possible at hihealthyrecipes@gmail.com.

If the digital product has not yet been delivered, we will review whether the order can be cancelled.

Once a digital product has been delivered or accessed, cancellation may not be available merely because you no longer wish to keep it. However, applicable statutory rights and any refund entitlement remain unaffected.

5. Duplicate or Failed Payments

If you believe you were charged more than once for the same purchase, email us with the order number and relevant transaction references.

If we verify a duplicate payment, we will arrange an appropriate refund.

If money has been deducted but your order has not been confirmed, please contact us so we can investigate the transaction.

Refund processing times may depend on the payment provider and the original payment method.

6. How to Request a Refund

To submit a refund or cancellation request, email:

hihealthyrecipes@gmail.com

Please include:

  • Your order number, if available.

  • The email address used at checkout.

  • The product purchased.

  • A clear description of the issue.

  • Relevant screenshots or transaction references, where helpful.

Please do not email complete payment card details, passwords, or other sensitive payment credentials.

7. Review and Processing

We aim to acknowledge customer enquiries within 1–2 business days.

We will review your request and may contact you for additional information. If a refund is approved, we will initiate it through the original payment method where possible.

The time taken for the amount to appear in your account depends on the payment provider and financial institution.

If another remedy is more appropriate and lawful, we may discuss options such as restoring download access or supplying a corrected file.

8. Statutory Consumer Rights

Nothing in this policy is intended to remove, restrict, or override any rights or remedies available to consumers under applicable Indian law.

A request will not be rejected solely because a digital file was downloaded or accessed if applicable law provides a right to a refund or another remedy in the circumstances.

9. Contact Us

For refund, cancellation, or payment enquiries:

Healthy Recipes

Website: https://healthyrecipes.co.in

Email: hihealthyrecipes@gmail.com